Charles and Sue's School of Hair Design publishes this on-line Student Handbook to make students aware of our policies, procedures, and expectations for professional protocols, student conduct, and the educational environment. This web page is the official publication of the Student Handbook.
This Student Handbook is generally reviewed at least once annually. Prior versions or printed documents are not valid. Current students and enrolled applicants will be notified promptly upon publication of any revision(s) to the Handbook.
Charles and Sue's School of Hair Design - Student Handbook
REGISTRATION CHECKLIST
You will need the following: $189.00, (this includes $100.00 application fee, $25.00 TDLR student permit, $14.00 TDLR Rules and Regulations and $50.00 for aprons), High School Diploma and High School Transcript (with graduation date) or GED Certificate, Driver’s License or another picture ID, and two wallet size pictures (headshot -it may be the same picture - taken within the last 6 months). Parents of dependent students must be present at time of registration with a valid ID. If you are 22 years or younger you will need your Bacterial Meningitis Vaccine or the exempt form. Shot must be given at least 10 days before the start of school.
STUDENT DRESS CODE
While attending Charles & Sue's School of Hair Design, you will be expected to always maintain a professional appearance. Students are training to become a professional Cosmetologist. Students are being trained to make people look and feel good. Students are to arrive at school, groomed, in uniform and in compliance with the dress code.
There will be opportunities for students to dress outside of school uniform. When given this opportunity you are to dress professionally. Complete coverage of shoulders, underarms, midriff, or stomach and back while raising your arms, stooping and bending. No tattered, cut, or worn-out tops. Pants, knee-length skirts, and dresses may be worn if all criteria are met. Pants are defined as having a zipper and a button and must not touch the ground. Clothing considered unprofessional includes sweatpants, leggings, shorts, and overalls.
The following is a list of the prescribed uniform; there will be NO EXCEPTIONS!
*Students are to wear solid black scrubs, you may choose to wear a Charles & Sue’s t-shirt, long sleeve, or sweatshirt with black scrub bottoms.
*A long black sleeve maybe worn under your scrub top or Charles & Sue’s t-shirt if you are cold.
*You may wear a black cardigan sweater; you may not wear a “North Face” jacket or any other type of black jacket.
* Footwear must be professional in appearance and must have a closed toe and closed heel. Crocs and similarly styled shoes are not permitted. Colored footwear is permitted. All shoes must be clean, polished, not scuffed, and in good repair.
*All clothing should be clean and neat, and in good condition, this means no stains, no tears and no tattered or frayed edges.
*Students are expected to wear makeup which consists of foundation, blush/bronzer, mascara lipstick, or gloss. If you are allergic to makeup, please find a brand that is hypoallergenic. No exceptions.
* Hair must be neatly styled, no messy buns, braids, or hair that is not styled appropriately, no ponytails or headbands unless styled in an appropriate manner. When in doubt wear your hair down and ask an educator.
*Hats and bandanas are only allowed on Fridays. Cultural or religious headwear is permitted.
*Two aprons will be provided in your kit and should be clean, neat, not torn, unstained and always worn. If you do not have an apron, you will be sent home for the day.
*Scarves, jewelry, belts may be worn to accessories your scrubs.
*Headphones/air pods are not allowed in the building. This is a distraction to your learning environment.
*Be aware of your scent. Certain foods, smoking, personal hygiene, and your health may affect your scent. Chewing gum isn’t allowed, but breath mints are highly encouraged. Remember you are near your guest during service. Hands are to be washed prior to servicing each guest and all other appropriate time.
Level 3 Dress Code:
*All Black Professional Dress (no crop tops, miniskirts, no sweatshirts, or excessively tight/revealing clothing.
*Armpits must be covered at all times (no sleeveless tops).
*Students need to be dressed for work, (casual lounge attire is not acceptable).
*No inappropriate sayings on clothing.
*No open-toed shoes or backless shoes (for safety and professionalism).
*No slides, slippers, or house shoes. (this includes Ugg slides and Crocs).
*Jeans may only be worn on Fridays. Jeans must still meet all other dress code guidelines.
Level 4 Dress Code:
*Level 4 is the same as Level 3, except Level 4’s can add white, and grey along with black.
Educators reserve the right to send any student home whose choice of attire is unprofessional.
STUDENT CONDUCT
We expect our students to always conduct themselves in a professional manner. Students are expected to adhere to the following:
* Disruptive behavior in the classroom or on the salon floor—including rudeness, foul language, or unprofessional conduct—may lead to your release from Charles & Sue’s School of Hair Design. Dishonesty, disrespect, back talk, or failure to follow staff directives may result in suspension or termination.
*No food, candy, drinks, or gum allowed in the classroom or salon floor.
*Charles and Sue’s are a smoke-free and vape free environment, this includes bathroom and student lounge.
*Use or consumption or possession of illegal drugs, prescription drugs or alcohol on the school premises is prohibited.
*Carrying a concealed or potentially dangerous weapon is prohibited.
*Under no circumstance are students allowed to use the phones at the front desk.
*Students are not permitted to have visitors during school hours, including lunch breaks on campus.
*Students are responsible for their books. Kits and supplies, once they have been issued.
*Theft, defacement, or damaging of student equipment, school equipment, or school property is strictly prohibited. Disciplinary action includes suspension or termination from the program.
*Students are to keep their work area clean (station, chair, floor, shampoo bowl, etc.). At the end of your shift your station should only have hand sanitizer on station.
* All services are performed by students under the supervision of an educator. Failure to follow an educator's instructions may result in suspension or termination from the program.
*Any student who refuses to serve a guest will be suspended for the day. Disciplinary action includes suspension or termination if this behavior continues.
*Students are to enter and exit the school through the designated door. School will open 15 minutes prior to start of the day.
*Students are to park in designated areas only.
*Students will be notified of any policy changes through the Student Information System (SIS) portal and/or text message.
CELL PHONE POLICY
Charles & Sue’s does not allow cell phones to be used for personal purposes in the building. Cell phones may be used for educationally-appropriate purposes with permission from an educator. If you need to use your cell phone for personal purposes, you must clock out, sign out, and go outside to use your cell phone. The Department of Educations doesn’t allow you to receive hours while conducting personal business on your cell phone. They have fined other schools upwards of $150,000. The first time you are caught on your phone for inappropriate purposes, you will receive a written warning; the second time will result in a 3-day suspension. The third time, you’ve dismissed yourself from our program.
RESPECTFUL ENVIRONMENT
Charles & Sue’s is committed to a positive professional learning and work environment in which guests, fellow students and educators are treated with dignity and respect, as well as providing a healthy and safe learning and work environment.
PROCEDURE FOR CLOCKING IN AND OUT
Students are responsible for clocking in and out at the time clock. If you take a break, you have to clock out as well as write yourself out at the front desk. Same applies when you clock back in. If you fail to clock in our out, please notify the main office as soon as possible. In case of internet failure, please make sure to sign the sheet at the front desk.
ATTENDANCE POLICY
Students must clock in and out on the computer each time they enter and leave the school. Students are required to attend school per their contract days and hours. A student must maintain a minimum of 70% of his or her contracted hours. Students are required to attend school 31 hours per week. Students must be checked in by 8:30 am and be seated in class on Mondays. Tuesday-Thursday, students will be on a split shift schedule and must be in school be 8:30 for the morning shift or 11:30 for the evening shift. Friday students must be checked in by 9:00 a.m. Students that are tardy must wait one hour after their shift starts to clock in.
Foundation is a very critical portion of their learning and skill sets. Students need to build their foundation on a solid foundation and not a sandy slope. Because of this if a student misses more than 2 class days, they could be terminated from the program and will be considered for re-entry with next start date.
TARDY
3 tardies within one month will result in a one-day suspension. No exceptions. If a student has more than 3 tardies in one month it will result in a 3-day suspension. If there are excessive tardies, the student will be put on a 30-day probationary period, during which time they cannot be tardy or absent, or will be subject to termination. If you arrive late, you can clock in 1 hour after your scheduled start time. No exceptions.
NO CALL NO SHOWS
If a student doesn’t text or call prior to their shift, they are considered an NCNS and will result in a 1-day suspension.
LEAVING CAMPUS
Any student leaving school for any reason must notify the front office before departing. Staff will take you off the appointment books. If you leave without permission, disciplinary action includes suspension or termination.
MAKEUP WORK
Students must make up all work which includes failed tests, daily assignments, missed tests and any project before graduating from the program. Students may not work on notebooks off the clock, it is to be done during your scheduled hours.
ACCESS TO STUDENT FILES
Students will not be given access to their student file if they are not of good standing with the school. Students must be paid in full before any information is released. All requests for information should be in writing from the student and to whom it is to be given.
STUDENT BREAKS/LUNCH
Students are expected to be clocked out when they are on break, this means when you are in the lounge or when you leave the building. You must clock in and out as well as write in and out. Students have a 30-minute lunch break on Friday; you are responsible for getting this approved by an educator and marked off of the salon appointment book.
MONDAY/FRIDAY POLICY
If you call in on a Monday or Friday and are not going to be here, you must have a doctor’s note that must be turned in the following school day. If you do not have a doctor’s note, it will be an automatic 3-day suspension.
VACATION/DAYS OFF
Students must have permission to take time off school; this is to make sure you are on track with the program and not to run into overtime charges. If you have an appointment (doctor, dentist, court date, etc.) we’ve got to know at least 2 weeks in advance. This must be approved by the front office. Consider making your appointments on Monday’s after 2:30 pm if possible.
Attendance is monitored daily.
PERSONAL BELONGINGS
A locker is provided during your time with Charles & Sue’s School of Hair Design. We reserve the right to enter lockers at any time. Personal effects left in locker after a student has withdrawn or graduated will be held for 5 days. After 5 days the school assumes no responsibility for these items, and they may be disposed of in any way convenient. We are not held responsible for your personal belongings.
REFERENCE
*Pivot Point Cosmetology Study Guide.
*Pivot Point 101 Life Skills
*Pivot Point 102 Science
*Pivot Point 103 Business
*Pivot Point 104Client Centered Design
*Pivot Point 105 Sculpture Foundation
*Pivot Point 106 Sculpture Combination
*Pivot Point 107 Hair Design
*Pivot Point 108 Long Hair Design
*Pivot Point 109 Wigs & Hair Additions
*Pivot Point 110 Color
*Pivot Point 111 Perms/Relaxers
*Pivot Point 112 Skin
*Pivot Point 113 Nails
*Pivot Point Cosmetology Exam Prep
*Summit Career Path Plank Track Live
*TDLR Rules and Regulation Book
*Summit Salon Curriculum
*A Little More Off the Top by Michael Cole
HANDICAPPED FACILITIES
Charles & Sue’s School of Hair Design’s campus is fully accessible to the handicapped. Ramps, and specially furnished restrooms are available throughout the facility. Charles & Sue’s School of Hair Design follows all local and federal laws regarding provisions for disabilities.
Effective Date July 1, 2026
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